šŸ“¢Chinese Spring Festival NOTEšŸ§§

šŸ“¢Chinese Spring Festival NOTEšŸ§§

HAPPY CHINESE NEW YEAR!!!

KPrepublic will be on holiday from theĀ 23rd of January to theĀ  1st of February (Beijing Time).Ā 

Order & Delivery

We are sorry that some orders we may not ship out before Chinese New Year. We are trying our best to deal with orders which are placed before 22th Jan (Beijing time).Ā 
During the holiday, you are still able to place an order. However, the order will be fulfilled in February.Ā Ā 
Those who have a tracking number are able to track on our website (https://kprepublic.com/pages/track-orders)
If you get such info like
  • Shipping Cancelled. - Try not to worry. It happens as normal. It means your parcel is rejected by the security check accidentally. Sometimes it will be reshipped be China Post automatically, sometime it would be returned to us. If so, we will reship you when we receive the returned ones after Chinese New Year.Ā 
  • Tracking info stop updating - It happens as well. It is the system issue of China Post. If you encounter such issue, please email us with your order number at the same time try to contact your local post office as well.Ā 

Issues

If you have issues, it would be better to use the email channel than to use Live Chat channel. Issues will be resolved one by one when we are back from the holiday. Ā 
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