Thunderobot, the Asian brand founded in the spring of 2014, is a leader in the sale of gaming computers and accessories. It offers a wide range of products that are carefully designed down to the last detail to satisfy the needs of its users: demanding players, including both professionals and amateurs. “Born for gaming" is the brand’s motto. Thunderobot designs and sells desktop PCs, laptops, keyboards and numerous game peripherals such as mice, virtual reality goggles and headphones. Its laptops stand out for their power and game speed, thanks to a combination of the latest Intel processors and the new Nvidia GTX10 graphics cards (both official partners of the brand). The brand’s products also offer an attractive design that combines a futuristic look, color and elegance.
During COVID-19, If you do not receive the goods after 90 days, please contact us in time. We will contact the express company for you. If we confirm that the goods cannot arrive or are lost, we will refund to you.
If there is any defect or defect in the product you received, please contact us in time and attach video or picture description. After confirmation, we will send you a replacement product for free. Thank you for your understanding and support.
UPDATE - Since the COVID-19, the longest shipping time we encounter is over 140 days with free shipping. If you don't receive the parcel after 140 days, please feel free to contact us for a solution (refund or reshipment).NOTE - the 140-day starter is from the day you have the tracking info, NOT from the day when you place the order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
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Recent Delays Because of peak season, we have to expend the delay of shipment. - order will fulfilled within 2 or 3 days , which means you will have the tracking number within 2 or 3 days. - tracking info will be updated 10 days later when you get the tracking number. (for standard shipping). - our warehouse is trying best to pace up packing orders.
If you are in rush, please consider to choose expedited shipping method.