SAMPLE 1 - If you have the info like the following screenshot, you need to contact us like the above description. Tell us what you want - to refund or to reship.
SAMPLE 2 - If you have the info with China Post tracking number like the following screenshot
It means that the parcel is already on its way or is waiting for scanning in the destination sorting centre.
The reason is China Post has no info since the parcel hands over to the airport until the destination sorts parcels. It is not just related to how China Post works but also related to how your local sorting centre works during the pandemic.
SAMPLE 3 - If you have info like the following screenshot, please try to contact your local post office or sorting centre. It is related to how they work. Thank you.
- How to get the reference tracking number
Free standard shipment to the Philippines has to track on Yanwen site for a reference tracking number. see the following screenshot.