Shipping policy

Standard Shipment

With the effect of COVID-19, free shipping and paid standard shipping will take over 30 - 45 business days on average. The 45 is the minimum shipping time, which counts from the day when you have the tracking info NOT the day you placed the order.
We will contact you if your country cannot be reached with the free shipping. Then we will give you two options, 1) to have the paid standard shipping; 2) to have the expedited shipping. Of course, if you don't want to pay, we could refund you within 2 business days.

Expedited Shipment

By default, we use FedEx for most expedited orders. With the battery items, we would ship with DHL.
Normally, the expedited shipping will take around 17 days. Please take note that the shipping time is an estimated time, not a proper shipping time. For now, NONE of the delivery companies offers their shipping time guarantee service.

📣If your order is over 100 USD, we highly recommend purchasing the expedited shipping. It is safer and guaranteed.

Still not received?

Since the COVID-19, the longest shipping time we encounter is over 140 days with free shipping. If you don't receive the parcel after 140 days, please feel free to contact us for a solution (refund or reshipment). NOTE - the 140-day starter is from the day you have the tracking info, NOT from the day when you place the order.