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RETURNS POLICY

During COVID-19, If you do not receive the goods after 90 days, please contact us in time. We will contact the express company for you. If we confirm that the goods cannot arrive or are lost, we will refund to you.

If there is any defect or defect in the product you received, please contact us in time and attach video or picture description. After confirmation, we will send you a replacement product for free. Thank you for your understanding and support.

UPDATE - Since the COVID-19, the longest shipping time we encounter is over 140 days with free shipping. If you don't receive the parcel after 140 days, please feel free to contact us for a solution (refund or reshipment). NOTE - the 140-day starter is from the day you have the tracking info, NOT from the day when you place the order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return shipping fee is required. You need to pay return shipping fee for returns.

- Shipment frequently issue samples

SAMPLE 1 - If you have the info like the following screenshot, you need to contact us like the above description. Tell us what you want - to refund or to reship. 

SAMPLE 2 - If you have the info with China Post tracking number like the following screenshot

It means that the parcel is already on its way or is waiting for scanning in the destination sorting centre.  

The reason is China Post has no info since the parcel hands over to the airport until the destination sorts parcels. It is not just related to how China Post works but also related to how your local sorting centre works during the pandemic. 

SAMPLE 3 - If you have info like the following screenshot, please try to contact your local post office or sorting centre. It is related to how they work. Thank you.

SAMPLE - 4 If you have the security returned issue,  please pay attention that the shipping time would restart, which means the shipping time would be needed another 30 days. 

For example, you have a parcel which is packed and shipped on 25th Jan, and you have the security returned issue on 27th Jan and reshipped on 28th Jan, then the shipping time would be recounted from 28th Jan.